About Us

1. Products and Ingredients

  • What do your perfumes contain?

    Our perfumes are made from carefully selected fragrance oils with 20% concentration, alcohol (96% denatured ethanol), and possibly natural fixatives. We strive to offer a unique and high-quality fragrance experience.

  • Are your products vegan and cruelty-free?

    Yes, all our products are vegan and not tested on animals.

  • How long do your products have a shelf life?

    Our perfumes have a shelf life of around 2-3 years if stored correctly.

  • Do you use natural ingredients?

    We use a combination of natural and synthetic ingredients to ensure both safety and a unique fragrance profile.

  • Do you sell replicas of branded perfumes?

    No, we do not sell copies. Our perfumes are inspired by famous fragrances but made with our own formulations and ingredients.

  • How are your perfumes similar to famous brands?

    Our inspired perfumes are created to provide a scent experience reminiscent of popular brand perfumes, but they are not identical.

  • Are your perfumes safe to use?

    Yes, our perfumes are manufactured according to the EU cosmetics regulation and are safe to use.

  • Do you have package prices for several perfumes?

    Yes, we offer discounted prices for the perfume set with multiple perfumes. These promotions vary, so keep an eye on our website or newsletter.

2. Order and Delivery

  • How can I place an order?

    You can easily order our products via our website. Just follow the steps at checkout to complete your order.

  • How long does the delivery take?

    Delivery usually takes 3–5 working days within Sweden. For international orders, it may take 7-14 days.

  • What payment options do you offer?

    We accept payments via card (Visa, Mastercard), Swish & Klarna.

  • Do you deliver internationally?

    No, not at the moment.

  • Can I order fragrance samples before buying a full size bottle?

    Yes, we offer fragrance samples ( Testers ) so you can test our perfumes before buying a full size bottle.

  • How much does shipping cost?

    The shipping cost depends on your order size and delivery destination. The shipping price is shown at checkout before you complete your purchase.

  • How do I track my order?

    Once your order has been shipped, you will receive a tracking number via email so you can follow the delivery.

3. Company information

  • Where are your products manufactured?

    All our products are handmade in Sweden with carefully selected ingredients from France.

  • Are your products legal to sell in Sweden?

    Yes, all our products meet the legal requirements and standards that apply to cosmetic products in Sweden and the EU.

  • How can I contact you?

    You can reach us via e-mail at info@aromaxa.se or through the contact form .

  • Can I visit your office or warehouse?

    Currently we do not have a physical store or showroom, but we hope to offer this in the future.

4. Returns and Complaints

  • What do I do if I want to return a product?

    Contact us within 14 days of receiving your product to start the return process. The product must be unopened and unused.

  • What do I do if I received the wrong product?

    Contact us directly and we will arrange a correct product or a refund.

  • What if the product I received is damaged?

    If a product is damaged upon delivery, please contact us immediately with photos and we will help you get a new product or a refund.

  • How long does it take to get a refund?

    Refunds are processed within 5-7 business days after we receive and approve the return.

  • Can I return a product if I don't like the scent?

    Unfortunately, we cannot accept returns on used products for hygienic reasons. Therefore, we recommend that you try our fragrance samples ( Testers ) first.

5. Use and Storage

  • How should I store my perfumes?

    Store your perfumes cool and dark, avoid direct sunlight and heat sources to preserve the fragrance for longer.

  • Can I use your perfumes on clothes?

    Yes, but we recommend that you spray on the skin for the best fragrance experience. If spraying on clothing, be sure to test on a small area first to avoid staining.

  • How often should I apply perfume?

    It depends on your preference and the intensity of the perfume. Typically our perfumes last 6-8 hours, so re-application may be necessary during the day.

  • Can your products cause allergic reactions?

    We use safe ingredients, but we always recommend testing a small amount on your skin before full use.

  • Can I use your perfumes during pregnancy?

    Our products are safe to use, but if you are unsure, we recommend that you consult your doctor.